Shipping policy
Shipping Methods
We offer several shipping methods to ensure you receive your products in a timely and cost-effective manner. The available options may include:
- Standard Shipping: Typically takes 3-7 business days for delivery within Australia and 7-14 business days for New Zealand.
- Express Shipping: Faster delivery within 1-3 business days for Australia and 3-5 business days for New Zealand.
- Free Shipping: Occasional promotions may offer free standard shipping on qualifying orders.
Please note that delivery times are approximate and may vary due to factors beyond our control, such as holidays, weather conditions, or unforeseen circumstances.
Shipping Costs
Shipping costs depend on the shipping method selected and the weight/size of your order. The exact shipping cost will be calculated at the checkout and clearly displayed before you finalize your purchase.
Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During high-demand periods, processing times may be slightly extended. You will receive an email confirmation with tracking information once your order is shipped.
Shipping Restrictions
We currently only ship to addresses within Australia and New Zealand. We do not ship to P.O. boxes, APO/FPO addresses, or international locations outside of Australia and New Zealand.
Customs and Duties
For orders within New Zealand, you may be responsible for any customs duties or taxes that may apply. Please check with your local customs authorities for information on any potential charges.
Order Tracking
You will receive a tracking number in your shipping confirmation email, allowing you to monitor the progress of your order. You can track your order on our website or through the designated shipping carrier's website.
Missing or Damaged Items
If your order arrives damaged or if you are missing items, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.
Returns and Refunds
For information on our return and refund policy, please refer to our Return Policy page.
Contact Information
If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team via email at support@timelessgear.com.au.